Support
Email support@scanstill.com. A person reads every message, usually within one business day. No chatbot, no ticket maze.
Helpful to include: the code name or its short link, what you expected, and what happened. A photo of a printed code that will not scan helps a lot.
Common questions
My code will not scan. What should I check first?
Size, contrast and the quiet zone. Print it at least 2 cm wide, keep the code darker than its background, and leave a clear border around it. Then try two different phones.
How do I change where my code goes?
Open the code in your dashboard, edit the destination and save. The printed code follows immediately. This works on every plan, including free.
How do I cancel?
Go to Billing in your dashboard and choose Manage billing. You can cancel there in two clicks. Paid codes keep redirecting for 30 days afterwards.
Where are my invoices?
Go to Billing and choose Manage billing. Every invoice is listed there and can be downloaded as a PDF.
Can I get a refund?
Yes. Within 30 days of a payment, email us and we refund it in full, no questions asked.
Found a code that leads somewhere harmful? Report it here.